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Industry Reality CheckBuyer's Guide

5 Questions to Ask Any Web Agency Before You Sign

The questions that expose hidden fees, lock-in traps, and lease-model scams—before you're stuck in a contract.

January 11, 202610 min read

You're shopping for a website. One company quotes $299/month with "no upfront cost." Another quotes $5,000+. A third quotes $2,250 flat. How do you compare them? What questions cut through the sales pitch?

After extensive research on the agencies that target local contractors, I've identified five questions that reveal whether you're buying a website or renting one—and whether you'll own your digital presence or be held hostage by it.

Why This Matters

Many contractors pay $300-500/month for years, thinking they're building equity. Then they try to leave and discover: they don't own the website, can't take it with them, and have to start over from scratch. These questions prevent that.

The Lease Trap: Low Upfront, High Long-Term

The most dangerous offers look the most attractive: "$0 down, just $299/month." What they don't tell you is that you're not buying a website—you're renting one.

Companies That Use Proprietary Lock-In

Hibu

"Hibu uses proprietary software that does not allow the site to be moved. If you decide to part ways with Hibu for any reason, you lose your website."

Scorpion

Uses a proprietary content management system (CMS) called "CMS-8." If you cancel, you cannot take your website with you—it must be rebuilt from scratch.

Townsquare Interactive

Reports of "transfer fees" to release site files upon cancellation, confirming that monthly payments are rent, not purchase installments.

These companies use what the industry calls "proprietary CMS lock-in." Your website exists on their platform, built with their tools. You own the words and photos you provided, but not the system that displays them. It's like owning the furniture in a house but not the house itself—when you move out, the furniture has nowhere to go.

The Content Gotcha: What's Actually Included?

The second trap is more subtle. An agency quotes you $4,000 for "custom website design and development." Sounds complete. But read the fine print:

Common "Not Included" Items

  • Copywriting: $500-$2,000 extra. "You provide the content."
  • Stock photography: $50-$300 extra per image licensed.
  • Premium plugins: $50-$200/year each for forms, SEO tools, etc.
  • Revisions after launch: $75-$150/hour for "change orders."

Industry research identifies content as "the single biggest hidden cost" in website projects. A $4,000 quote can easily become $6,000+ once copywriting and photography are added.

The 5 Questions That Reveal Everything

Ask these before signing anything. If the rep stammers, deflects, or gives a vague answer, consider it a red flag.

1

"If I cancel in 13 months, do you provide a full backup of the website files, database, and design code that I can upload to another host?"

Good answer: "Yes, it's your site. We just host it for you."
Red flag: "You own the text and photos, but the platform is ours."
2

"Will I have direct admin access to the Google Ads account to see the raw billing from Google?"

Good answer: "Yes, you pay Google directly. We charge a separate management fee."
Red flag: "We provide a simplified dashboard for your convenience."

Why it matters: Agencies that bundle ad spend often keep 30-50% as a hidden "management fee." If you're paying $3,000/month for "Google Ads," only $1,500 might actually go to Google.

3

"Does your contract include a liquidated damages clause for early termination?"

Good answer: "No, we have a 30-day cancellation policy."
Red flag: "It's a standard agreement..." (proceed with extreme caution)

Why it matters: "Liquidated damages" means if you cancel early, you owe the full remaining contract value. Cancel at month 3 of a 12-month, $500/month contract? You owe $4,500.

4

"Do you register the domain name in my name or your agency's name?"

Good answer: "In your name. You maintain the registrar account."
Red flag: "We manage it for you for security."

Why it matters: If they register the domain in their name, they can hold it hostage when you try to leave. ICANN rules protect you if you're the registrant—but not if they are.

5

"Does the price include writing all page content, or do I provide that?"

Good answer: "We write everything based on our discovery call."
Red flag: "You provide the content" or "Content is Phase 2."

Why it matters: Professional copywriting costs $500-$2,000. If it's not included, budget for it—or prepare to spend weeks writing pages yourself.

Do the Math: Leasing vs. Owning

The lease-model pitch sounds attractive: "Why pay $10,000 upfront for a website when you can pay $299 a month?"

The Math They Don't Show You

$299/month × 60 months = $17,940

After 5 years of payments, you've paid nearly $18,000.

What you own: $0.

If you cancel in month 61, the site is deleted.

The Alternative: What We Offer

$2,250-$3,200 one-time build fee. Custom builds with integrations start higher. No surprises—I quote the full scope upfront.

You own everything. Domain, code, content. Take it anywhere. Host it yourself for free if you want.

Optional ongoing services: $50-200/month. Website management (hosting, backups, updates) and Google Business Profile optimization. All optional—not bundled, not required.

A philosophy note: A contractor website isn't something you constantly tinker with. It's a storefront that draws people in the door. The real value of getting your site right once is that you can stop thinking about it and focus on what actually grows your business: your customer relationships. Resist the temptation to fiddle endlessly.

And when you do need changes—a new service page, updated photos, a shift in your business—we handle it and you pay for that work. No inflated retainers. Our pricing reflects the actual effort, not what we think we can get away with.

Side-by-Side: What You're Really Paying

UsLeaseBoutique
Upfront$2.2-3.2k$0-499$3k-15k
/month$50-200$99-500$150-500
3yr total$2.2-10k*$3.5-18k+$8-33k+
Own it?YesNoUsually
Copy?IncludedNoExtra
ContractNone6-36moVaries

*$2,250 self-hosted to ~$10k with managed + GBP ($200/mo × 36)

Sources

The Bottom Line

Before you sign with any web agency, ask these five questions. The answers will tell you whether you're buying an asset or renting one—and whether you'll have freedom to leave or be locked in for years.

We built our business to be the opposite of these traps: flat pricing, no contracts, you own everything. If that sounds refreshing, let's talk.

Ready to Own Your Website?

One-time fee. You own everything. No contracts, no lock-in.

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Quick questions welcome via text